Bartosz Łopiński for Harvard Business Review

Interview with Bartosz Łopiński – President and founder of Billennium

What made you decide to open a branch in India?

We decided to expand beyond Poland due to our previous strategic decision on introducing “Global Support” services. We currently provide services to global customers with offices all over the world. Therefore, we are present on 4 continents. We are unable to provide those services from Poland. That is why we decided to open a branch elsewhere. India seemed like an obvious choice, as the level of competitiveness is comparable to Poland. A lot of new centres are opening in Pune, which is why we also decided to try our luck there. This year, we officially opened our new office in India. It already employs 20 members of staff. We have an ambitious plan to increase that figure to 100 next year.

As a global supplier, Billennium competes with companies from India, Philippines and South America. However, the Indian market is very mature, full of business centres and experts. Therefore, our actions are based on the “follow the sun” strategy in order to have the right teams in different time zones and to be able to work 24 hours per day. Not necessary based on a shift pattern or an on-duty model. But it is an enormous challenge also in terms of cultural differences. We are learning something new and that is one of the biggest challenges we need to face. Especially as we are planning to open our business to new markets in new locations in the future. But it gives us a lot of joy.

What are the main global trends that you see in the IT sector?

Most of all AI, which is everywhere. According to analysts, in 2020 there will be more devices than people. It is an impressive forecast, especially if we assume that people will be interacting with all these devices. So we will need to face gigantic chaos in information and communication. Which messages and devices can we trust and which ones we cannot?

All innovation, all novelties create challenges, answered by subsequent innovations. A blockchain can help us with that, as a way to raise trust. It means managing that area of activity by guaranteeing security of the services provided in a completely different way, i.e. through direct services, or in other words through peer to peer contact directly between both sides, bypassing any third parties. It seems that in the coming years businesses will follow that trend. Of course, new ones will also be established. And ones that do not give into the revolution will simply disappear.

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