User System Support (Senior)
Job Location :
Bandar Sunway Malaysia SelangorWe are a global technology company with 20 years of experience. We employ over 1800+ specialists in the field of modern business support solutions. We have 7 branches in Poland and offices in India (Pune), Germany (Frankfurt), Canada (Mississauga) and Malaysia (Selangor). We create innovative IT solutions using our expertise in outsourcing, software maintenance & development and Cloud computing. As well as supporting the idea of Paperless World which aims at reducing the amount of paper used by the organizations and optimizing business processes.
Your role
- Knowledge of relational data base (Oracle).
- Good knowledge of SQL/MS SQL, PL/SQL, Unix/Linux, SharePoint.
- Knowledge of Documentum platform.
- General knowledge of business processes.
- Basic knowledge of ITIL and Release Management process.
- Readiness to work in a project or in operations.
- Ability to learn quickly new technologies and business processes.
Your skills & experience
- Higher education/ minimum engineer/ bachelor.
- At least 5 years of experience as a Specialist supporting applications (analysis and providing solutions for incidents, problems and changes) preferred experience in work as second line support.
- Knowledge of HP ALM / HP Quality Center from administrative perspective.
- Good knowledge of Windows Server 2008, SQL Server 2008 and IIS 7.
- ITIL Foundation Certificate.
- Very good communication skills.
- Good coordination skills.
- Ability to work as a team member.
- Supervising work of Junior Specialists.
- Fluent English
Our offer
- Additional Annual Leave (upon completion every 1 year in Billennium).
- Optical fee coverage reimbursement.
- Health insurance (including spouse and children) , Maternity & Paternity leave.
- Transport allowance.
- Work from home (hybrid mode).
