Listening to the Customers’ voice is a key element of the Customer Experience strategy implemented at Billennium. Its goal is to exceed expectations of persons cooperating with us in every aspect of the company’s operation. Net Promoter Score (NPS), a synthetic indicator of loyalty to the brand, is a main measuring standard of the mentioned strategy.
For the third year in a row, we examine the opinions of our customers and we check their inclination to recommend us to others every six months. We end the year 2017 with the result of 60 points, thus improving the May result of 59 points.
The survey was carried out using an online survey since October 24 to November 3, 2017, on a sample of 195 active Billennium customers. We based the criterion of the result evaluation on the following question:
Based on your experience with our company, please indicate on a scale of 0 – 10, whether you recommend Billennium to your colleagues or friends?
The scale of answers was 0 – 10, where 0 meant “I would not recommend at all”, and 10 – “I would certainly recommend”. The final result is a huge success for us, especially that global benchmarks for the IT industry do not exceed 30 points.
Why customers recommend us?
– Professional approach to cooperation, guarantee of quality and satisfaction from the services provided
– Effectiveness in building specialist teams, independent team management and good process practices
– Proactive attitude for non-standard tasks and expectations
– Technical expertise, energy and commitment, as well as flexibility
Thank you for your trust and appreciation of our efforts. We value all opinions as they help us in continuous development and implementation of the vision of creating a dynamically developing IT brand recommended by all customers.