Blog about: Modern Workplace

In the last 12 months, 86% of Poles have used remote channels to communicate with companies, shops or organisations – according to the survey “How Poles use digital channels”. Moreover, over 80% of respondents like this form of contact. In addition, a study commissioned by EY and Billennium, a Polish company providing IT solutions and […]

Billennium has been pursuing Customer Experience (CX) activities for as many as 6 years now. In retrospect, I can say that consistent implementation of CX initiatives is not easy, but worthy of considerable sacrifice. Our organisation has been faced with a number of challenges on the way. Instilling this idea into all employees (that we […]

The end of this year opened several occasions to celebrate. One of them was to exceed the magical number of 100 employees in September within our Asian branches. In the course of a few years we have been able to build teams of experienced specialists in Pune and Kuala Lumpur who serve clients all over […]

In the media we often hear about the development of artificial intelligence and how it can help humanity. From transportation, through education, to things like customer service. The potential of AI is virtually unlimited, and we are increasingly trying to use it in fields like medicine. The development prospects here are proportionally great to the […]

The concept of IT trends has recently gained more capacity. On the one hand, we have typical technological trends, i.e. those related to digital transformation, such as automation, robotization or, the use of AI. However, the situation caused by the coronavirus means that when talking about trends in our industry, it is hard not to […]

The modern labour market, like many other areas of our life, is seeing extremely dynamic changes, trends and the necessity to respond quickly to needs. And although the idea of relocation is not breakthrough, it has also become an important element of the labour market landscape. More and more foreigners are coming to Poland for […]