Process Management & Quality Assurance

Process Management
& Quality Assurance

We offer proficient process management of IT services and technology solutions development, ensuring on-time and superior-quality delivery.
Partner with us to streamline your project and service implementation, benefiting from the expertise of our highly qualified specialists in project, service, and process management.

We manage the full spectrum of IT services and technology solution development, from initial strategy and concept development to final testing and implementation.

We specialize in a holistic project management and quality assurance framework. This enables our qualified experts to guide your teams through all phases of IT services and technology development, including design, development, maintenance and decommissioning.

Focused on regulated industries, we ensure that all our projects, regardless of the industry, meet the highest quality and compliance standards.

Our Expertise

  • 01

    Project, Program & Portfolio Management

    We deliver seamless management services on individual projects, complex programs, and entire portfolios. Our comprehensive approach encompasses planning, risk, resources, and stakeholder engagement, optimizing resources, and ensuring the achievement of goals with thorough analysis and reporting.

  • 02

    Business Analysis

    Collaborating closely with your teams, we translate business needs into efficient IT solutions, supporting your vision from initial concept to successful implementation and beyond.

  • 03

    Software Change & Release Management

    Control and precision guide our approach to managing the stages of software changes, ensuring evaluated, prioritized, and well-implemented transitions.

  • 04

    Product Development Management

    Our product consultants work to define, prioritize, and manage product features and backlogs, ensuring alignment with customer needs and market demands.

  • 05

    Quality Assurance & Testing

    Excellence in QA and testing is not just our promise, it's our practice. Our consultancy and management services extend to test automation and performance, ensuring the integrity and success of software implementations.

  • 06

    Validation & CSA

    We provide comprehensive validation and Computer Software Assurance (CSA) services to ensure compliance with GxP regulations required by international bodies such as FDA, EMA, and MHRA and adhere to standards such as HIPAA and PMDA. We navigate the complexities of regulatory requirements and deliver solutions that not only meet but exceed the quality and safety standards of the healthcare and pharmaceutical industries.

  • 07

    Laboratory Processes

    Bridging pharmaceutical expertise with IT acumen, we tackle laboratory challenges, supporting systems like LIMS and ELN from inception to retirement.

  • 08

    Delivery Management

    Our Delivery Managers ensure seamless coordination and successful delivery of services, perfectly aligning with your organizational goals and meeting stakeholder expectations.

Billennium Validation Process

Our validation team comprises 50+ specialists with deep pharmaceutical computer system validation expertise.

We excel in holistic IT validation analysis, covering handover processes, root cause analysis, records management, data integrity (ALCOA+), security, and system management.

With a track record of supporting 200+ systems/infrastructure, we ensure successful validation/qualification across all phases, including Deployment, Hypercare, and Retirements.

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Technologies & Methodologies

  • Agile & Project Management

    SAFe, Scrum, Kanban, AgilePM, PRINCE2, PMI, MSP
  • Process Optimization

    Lean Management, Six Sigma, MoR, MoV, ITIL
  • Standards & Compliance

  • Validation Standards

    Compliance with FDA, EMA, MHRA, HIPAA, PMDA guidelines
  • Modeling

  • Testing Tools

    MF UFT, Cypress, Selenium, Provar, TOSCA, LoadRunner, Postman, SoapUI, JMeter
  • DevOps & Lifecycle Management

    Azure DevOps, MF ALM, VLMS
  • Collaboration Platforms

    Jira, Confluence, ServiceNow, Trello, Veeva Quality Docs
  • Laboratory Informatics


Why choose us

  • Local Support & Global Teams
    Our working model combines local support in your geographic area with expert teams in profitable regions to deliver financial efficiency and operational agility. Our experts work with distributed teams and manage international projects, ensuring global coordination and effective communication.
  • Timely Delivery & SLA Commitment
    We guarantee the timely provision of experts in accordance with SLA commitments, allowing your company to execute projects and develop products without the constraints of staffing concerns.
  • Extensive Expert Talent Pool
    With over 500 QA engineers, project, program, and portfolio managers, product owners, scrum masters, change and release managers, business analysts, lab and validation specialists worldwide. We aim to optimize your resources, mitigate risks, and support flexible decision-making by providing an efficient, streamlined, and resilient project environment.

Let’s talk about your IT needs

Let’s discuss your business goals and how we can help you get there.

Contact sales