Financial

Paperless Office for Santander Consumer Bank.

.NET
Banking
Paperless Office
Santander

Overview

We have created and implemented Paperless Office for the Santander bank, which reduced the costs of handling paper documentation and increased the efficiency of the office. Thanks to this, we have also minimized the risk of errors in handling correspondence.

Technologies

.NET / Paperless Office

Santander

Santander Bank Polska S.A. is the third largest bank in Poland in terms of assets. It provides installment loans in over 30,000 stores, and car loans offered by the bank are available in over 1,000 branches.

Customer's issue

Goal

Our goal was to increase the efficiency of the office and reduce the cost of handling documents throughout their lifespan, i.e. from their creation to destruction.

Implemented Solution

We have implemented Paperless Office (Paperless Mailroom, Paperless BPM, Paperless Safe modules) to manage incoming and outgoing correspondence. At the same time, we have implemented a platform for modeling and managing business processes and an electronic document repository. Our solution is currently used by 3000 users, and the system can handle at least 200,000 cases per month.

Functionalities

  • Consistent registration of correspondence in all bank offices.
  • Replacement of paper circulation with electronic document circulation.
  • Creating a central document repository.

Advantages

  • Simplification of the case handling process.
  • Speed up case handling.
  • Automatic report generation.
  • Elimination of the risk of limitation periods.

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