Financial industry

Paperless Office for Santander Consumer Bank.

Overview

We have created and implemented Paperless Office for the Santander bank, which reduced the costs of handling paper documentation and increased the efficiency of the office. Thanks to this, we have also minimized the risk of errors in handling correspondence.

Technologies

.NET / Paperless Office

Santander

Santander Bank Polska S.A. is the third largest bank in Poland in terms of assets. It provides installment loans in over 30,000 stores, and car loans offered by the bank are available in over 1,000 branches.

Customer's issue

01 .

A complicated and time-consuming process of handling cases.

02 .

The high cost of running an office resulting from manual operation.

03 .

Frequent errors resulting in fines. Large costs of handling paper documentation in the future (costs of handling paper archives).

Goal

Our goal was to increase the efficiency of the office and reduce the cost of handling documents throughout their lifespan, i.e. from their creation to destruction.

Implemented Solution

We have implemented Paperless Office (Paperless Mailroom, Paperless BPM, Paperless Safe modules) to manage incoming and outgoing correspondence. At the same time, we have implemented a platform for modeling and managing business processes and an electronic document repository. Our solution is currently used by 3000 users, and the system can handle at least 200,000 cases per month.

Functionalities

Consistent registration of correspondence in all bank offices.
Replacement of paper circulation with electronic document circulation.
Creating a central document repository.

Advantages

Simplification of the case handling process.
Speed up case handling.
Automatic report generation.
Elimination of the risk of limitation periods.

The cooperation with Billennium was determined by the fact that the company understood the specific needs of our Bank well and, most importantly, offered a favorable and flexible solution tailored to them. - Rafał Szmuc, Member of the Board, Director of Technology and Operations Division at Santander Consumer Bank.

Rafał Szmuc
Member of the board, Director of Technology and Operations Division
Santander Consumer Bank

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