Pharmaceutical industry

Robotization of reading orders

Overview

For a client from the pharmaceutical industry, we have speeded up order processing by creating a robot that reads values from emails and PDFs and publishes orders in SAP.

Technologies

Gmail / MsExcel / Orchestrator / RPA / SAP / UI Path / Unattended Robot

Pharmaceutical Company

A pharmaceutical company with branches in over 150 countries around the world, specializing in drug production and clinical research in the areas of oncology, immunology, ophthalmology, infectious diseases and neurobiology.

Customer's issue

01 .

Order processing takes a considerable amount of time.

02 .

Sometimes, it is only at the very end of the process, it may turn out that the order cannot be processed due to incorrect data or lack of goods, and thus, employee’s time is wasted.

03 .

Errors when rewriting the order value from PDF to system - "miss click".

Goal

Our goals were to speed up order processing, free employees from monotonous work and reduce the number of errors.

Implemented Solution

We have programmed a robot that automatically reads specific values from the e-mail and attached PDF. Verification of data correctness takes place at the very beginning of the process. The robot checks several different order parameters, e.g. availability of goods through 5 transactions in SAP. If all parameters match, the robot publishes the order in SAP and sends an email with summary of the processing.

Functionalities

Automatic order reading from e-mail and PDF.
Order publication in SAP.

Advantages

Freeing employees from monotonous work.
Shortening the processing time of one transaction to several minutes.
Eliminating errors while entering.

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