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Application Support Specialist

  • Seniority:

    Junior, Mid

  • Work model:


  • Language:


  • For our client, which is a global pharmaceutical company we are looking to hire an Application Support Specialist.

  • Your key responsibilities:

    • Handling Incidents, Problems, and Service requests.
    • Diagnose and troubleshoot application-related issues escalated from Level 1 support.
    • Collaborate with development teams to analyze and resolve complex technical problems.
    • Provide timely and effective communication to internal stakeholders and customers regarding issue resolution progress.
    • Develop and maintain support documentation, including knowledge base articles and standard operating procedures.
    • Perform root cause analysis to prevent recurring issues and improve system performance.
    • Implement proactive monitoring and alerting solutions to detect and address potential issues before they impact users.
    • Participate in on-call rotation to provide support for critical incidents.
  • Your qualifications and experience:

    • Experience with Service Now or Jira as a service management platform.
    • English language skills of at least B2 level.
    • Bachelor’s degree in computer science, information technology, or a related field.
    • Excellent analytical and problem-solving skills with attention to detail.
    • Effective communication skills with the ability to communicate technical information to both technical and non-technical stakeholders.
    • Experience in incident management and resolution processes.
    • Ability to work independently and as part of a team.
    • Strong knowledge of one or more of the below relevant technologies: Google products (mail, calendar, drive, meet, chat); Google Chrome Browse; SQL knowledge; Windows Server.
    • ITIL certification is an added advantage.

If you have any questions,
Katarzyna will help you.

Katarzyna Jezior Recruitment Specialist
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