Application Support Specialist

• Seniority:

  Junior, Mid

• Work model:

  Remote

• Language:

  English

• For our client, which is a global pharmaceutical company we are looking to hire an Application Support Specialist.

• Your key responsibilities:

  • Handling Incidents, Problems, and Service requests.
  • Diagnose and troubleshoot application-related issues escalated from Level 1 support.
  • Collaborate with development teams to analyze and resolve complex technical problems.
  • Provide timely and effective communication to internal stakeholders and customers regarding issue resolution progress.
  • Develop and maintain support documentation, including knowledge base articles and standard operating procedures.
  • Perform root cause analysis to prevent recurring issues and improve system performance.
  • Implement proactive monitoring and alerting solutions to detect and address potential issues before they impact users.
  • Participate in on-call rotation to provide support for critical incidents.

• Your qualifications and experience:

  • Experience with Service Now or Jira as a service management platform.
  • English language skills of at least B2 level.
  • Bachelor’s degree in computer science, information technology, or a related field.
  • Excellent analytical and problem-solving skills with attention to detail.
  • Effective communication skills with the ability to communicate technical information to both technical and non-technical stakeholders.
  • Experience in incident management and resolution processes.
  • Ability to work independently and as part of a team.
  • Strong knowledge of one or more of the below relevant technologies: Google products (mail, calendar, drive, meet, chat); Google Chrome Browse; SQL knowledge; Windows Server.
  • ITIL certification is an added advantage.