Two technology leaders are joining forces to set a new standard in video communication – supporting businesses moving to fully digital solutions and helping them meet evolving customer expectations.
Billennium, a global AI-based solutions provider with over 20 years of experience, and vidone GmbH, a specialist in digitizing customer service across bank branches in Austria, Germany, and Italy, are launching a strategic partnership that will reshape how companies connect with their clients.
Combining expertise for next-level customer engagement
For eight years, vidone has specialized in streamlining customer service with secure and efficient video communication, currently handling 9,600 video calls daily. Billennium brings a vast array of expertise, from innovative cloud solutions on platforms like Microsoft Azure to advanced data analysis, AI, and secure application development backed by ISO 27001 certification.
Together, we’re merging vidone’s hands-on, hardware-driven experience with Billennium’s innovative IT solutions to create a powerful, flexible, and secure platform for video communication. By integrating remote processes into existing customer service frameworks, companies can reduce queues, expand their virtual presence without opening new branches, and gain actionable insights into customer service performance.
Imagine a bank that wants to serve more clients without investing in physical locations. With our platform, they can easily set up video communication kiosks or offer video assistance via mobile apps, all while analyzing the quality of interactions to keep service standards consistently high.
With seamless integration into platforms such as Salesforce and MS Dynamics, the solution is designed to be both practical and scalable – whether deployed on Azure, AWS, GCP, or on-premises environments.
A solution built for the future
This partnership isn’t just about combining technology – it’s about reimagining how businesses connect with their customers. As industries across the globe face pressure to become more agile and customer-focused, we’re stepping up to provide a solution that’s both innovative and practical.
The impact on the customer service industry will be profound. By aligning our efforts with the ongoing digital transformation trends, we are not just following the market – we are setting the pace. With an unwavering focus on security, scalability, and flexibility, we’re paving the way for more personalized and human-centered customer interactions.
As this partnership evolves, we will continue to develop new features, introduce AI-driven insights, and expand the platform’s capabilities – always guided by customer feedback and real-world experience.
Our goal is simple: to empower businesses to connect with their customers like never before. By making video communication secure, accessible, and efficient, we’re helping our clients create lasting, meaningful relationships with the people they serve.
Contact us to learn how our partnership can elevate your customer service strategy.
