On November 26th, Inspiration Day took place in Warsaw, bringing together leaders from the leasing industry, technology experts, and business representatives. The event was hosted by Billennium, AWS, and Snowflake, showcasing how artificial intelligence (AI) and cloud technologies are transforming the leasing sector.
AI in Customer Service: Less Talking, More Doing!
The first session, led by Jakub Chojnacki, Digital Architect at Billennium, focused on the practical use cases of AI in customer service. Using examples from the leasing industry, Jakub highlighted how advanced analytics and modern call center solutions can streamline operations, improve efficiency, and elevate the customer experience through personalization and automation.
AI in the Financial Sector – A Real-Life Case Study
Wojciech Brzostowski, Senior Sales Engineer CEE at Snowflake, shared a real-world case study of implementing AI in the Polish market. The presentation showcased how AI and data analytics support decision-making processes, risk assessment, and operational optimization in the financial and leasing sectors.
Remote Branches and Customer Service powered by AI avatars
The next session, led by Andreas Jenewein, CEO of Vidone GmbH and Tomasz Goźliński from Billennium, covered the story of implementing over 300 digital solutions for innovative branches. Attendees also had the chance to see a live demo of a remote service kiosk, showcasing how modern technologies like AI avatar greeter can revolutionize customer interactions and streamline day-to-day service operations.
Networking and Knowledge Exchange
After the technical sessions, attendees engaged in a networking session, exchanging insights and forming valuable connections with industry leaders. The demo kiosk presented by Billennium and Vidone GmbH sparked great interest, offering a practical solution for modern customer service.
Key Takeaways from the Event
Inspiration Day proved to be an excellent platform for knowledge exchange, inspiring leasing companies to integrate AI and cloud technologies into their daily operations. The key takeaways included:
- AI enhances operational efficiency and enables personalized customer service.
- Cloud technologies, such as Snowflake and AWS, offer scalability and performance in data analytics.
- Virtual branches and remote service kiosks are the future of the leasing industry, improving accessibility and customer comfort.
Integrating Modern Technologies in Leasing
During Inspiration Day, we demonstrated how our partnership with Snowflake – a leader in cloud-based analytical solutions – and AWS, the provider of leading cloud infrastructure, empowers leasing companies to adopt cutting-edge technologies that support their digital transformation. The integration of Snowflake with AWS enables real-time data storage, processing, and analysis, offering scalable, flexible, and secure solutions.
The combination of Snowflake’s powerful analytics capabilities and AWS’s robust cloud services enables efficient data management and complex analysis. This partnership offers exceptional performance, flexibility, and security, crucial in the fast-paced leasing market.
As an AWS Advanced Tier Partner and Snowflake Select Service Partner, Billennium provides comprehensive solutions that combine the computing power of AWS with the analytics power of Snowflake, enabling leasing companies to optimize costs and improve operational efficiency.
Inspiration Day has not only confirmed the critical role of AI and cloud technologies in the future of leasing but has also highlighted the transformative power of these solutions in reshaping customer experiences and business operations.
Stay tuned for future events – inspiration guaranteed!